5 Ways Customer Experience Can Increase (or Decrease) Your Revenue, Client Retention and Overall Brand Image January 14, 2015, 1:00pm EST
Many companies claim to provide outstanding product and service. But the client’s perception is the ultimate truth. By 2020, Customer Experience (CX) is projected to become the #1 brand differentiator, over price and product, according to the Customers 2020 Report.
 
Consumers are more educated, savvy and vocal than ever. They want and deserve a positive experience, or they will leave. From corporate to retail, large to small business, creating a positive Customer Experience is essential to long term success. 
 
In this webinar you will learn:
  • 3 components of a positive customer experience
  • Why CX affects all businesses (B2B, B2C, large and small)
  • What a poor CX can cost your business in revenue and client retention
  • Areas to evaluate in your business to improve CX

About the Presenter(s)

Denise Graziano

Denise is President of Graziano Associates, author of the forthcoming book Once A Client, Always a Client™, and founder of Client Relationship Mastery™, the formula designed to help sales professionals improve client retention. GrazianoAssoc.com | Facebook | @GrazianoAssoc | More from Denise               

President, Graziano Associates
Customer Experience