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Many companies claim to provide outstanding product and service. But the client’s perception is the ultimate truth. By 2020, Customer Experience (CX) is projected to become the #1 brand differentiator, over price and product, according to the Customers 2020 Report.
Consumers are more educated, savvy and vocal than ever. They want and deserve a positive experience, or they will leave. From corporate to retail, large to small business, creating a positive Customer Experience is essential to long term success.
In this webinar you will learn:
- 3 components of a positive customer experience
- Why CX affects all businesses (B2B, B2C, large and small)
- What a poor CX can cost your business in revenue and client retention
- Areas to evaluate in your business to improve CX